POLICIES

Refund Policy

We do not offer a money back guarantee. If there is a fault with your item we require a refund request in writing to enquiries@puredebelle.com . If you received the incorrect product or your purchase arrives damaged, return the unused product and we will issue a refund or exchange.  However, we do not accept returns for change of mind.  Returned products must be received at our office unopened/unused in original packaging and in resalable condition. The product must be returned in the same condition as received within 30 days of initial purchase. We will reply to the email within 7 days and all agreed refunds will be processed within 90 days. We cannot provide a refund or exchange for Medi Skincare products purchased from other retailers.  Only products purchased on www.puredebelle.com or www.puredebelle.com.au may be returned for refund/exchange.

 

Privacy Policy

Pure de Belle is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Pure de Belle uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Pure de Belle only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

 

Terms of Service

By accessing this e-commerce facility and by continuing to use the service, the user acknowledges that he/she has read this agreement, understands it and has agreed to adhere to all the terms and conditions contained therein, any terms and conditions of this website, as well as any other applicable terms and conditions of the Pure de Belle Pty Ltd as may be amended from time to time. Pure de Belle, at its sole discretion, may change this agreement or any part thereof at any time without prior notice.

The use of an account

The purpose of an account on this e-commerce facility is to engage in online transactions through a third-party payment gateway. Pure de Belle sells services to adults, who purchase these with a credit card. Users under 18 years of age may use Pure de Belle's e-commerce facility only under supervision of a parent or guardian. Pure de Belle reserves the right to, at any time, terminate accounts, remove or edit content or cancel orders at its sole discretion (subject to the provisions of Australian Consumer Law (‘ACL’) (Cth) requires the supplier of goods or services to utilise a payment system that is sufficiently secure in terms of accepted technological standards at the time of the transaction and the type of transaction concerned.

Delivery Policy

After ordering online, you will receive an email confirmation containing your order details (provided you have provided us with a valid email address). We will despatch your purchase/s from our office, via our preferred carrier using Regular Post within 48 hours. Depending on your location within Australia, the delivery time will vary between 3 and 8 working days. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.

Product is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door and will be left at a safe place if no one is at home, unless addressed to a PO Box; however, in rural or remote areas the delivery may be left at the nearest Australia Post office. All Australia delivery are trackable. Overseas orders will be  sent via economic airmail with Australia Post and there is no tracking once the product has left Australia. If you need the product to be tracked, please select the appropriate postage on checkout. (All subscription orders bear no delivery Cost, and are all sent through economic mail)

Should you require further information, please email enquiries@puredebelle.com

Payment options and pricing

Transactions will be processed in Australian Dollar (AUD). Payments in other currencies will be processed using the foreign exchange spot rate of the day. The following forms of payment may be used:

Credit card

We make provision for credit card payments through MasterCard, VISA, American Express and Diners Club credit cards. Please note that your credit card institution may charge a transaction fee. If you do not have one of the abovementioned credit cards, you may use the electronic fund transfer (EFT) payment option when so indicated.

 

Responsibility for protection against malware

Pure de Belle does not warrant virus-free usage of its website and does not accept responsibility for security breaches occurring on the electronic device that the user uses to browse this website, since such breaches may be due to inadequate malware protection.

Directions for Cancelling your Account

To Cancel your account please send an email to infopurebel@gmail.com containing the following;
1. Your name
2. Address
3. Last Order number of the subscription receipt
4. And a text saying “Cancel Now”

Your account will be deactivated within 24 hours upon the receipt of the email.

You agree that termination or cancellation will not relieve you of any obligation to pay any accrued charges, unless otherwise stated above. You shall be charged the full amount of the fee if the ordered product has been sent out.

Upon termination of your Account for any reason, we will return or delete any personal information regarding your account at your request and choice.

Refund policy

A written request for refund must be emailed to enquiries@puredebelle.com stating the refund. The product must be returned in the same condition as received within 60 days of initial purchase. Pure de Belle will reply to the email within 7 days and all agreed refunds will be processed within 90 days.

Security of information

All credit card transactions will be undertaken with best practice security. This will be supported by the security measures associated with the API facility provided by the NAB Bank to support the Pure de Belle site security measures. When purchasing from Pure de Belle your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

The transmission of data over the Internet is never completely secure. Although the Pure de Belle cannot guarantee the security of transmitted information, the Pure de Belle undertakes to take all reasonable precautions to ensure that personal information and / or credit card details are protected and not misused. The Pure de Belle utilises secure third-party payment gateways. Payment gateway service providers transmit credit card payment transactions to clients’ issuing banks (banks that issued clients’ credit cards). All credit card transactions initiated from any of Pure de Belle’s online credit card payment functionalities are encrypted and 3D secured.

Contact person

Customer Services Team
Pure de Belle

Email address: enquiries@puredebelle.com
Postal address: Pure Bel , PO Box 3449, Newmarket QLD 4051

 

Shipping Policy

After ordering online, you will receive an email confirmation containing your order details (provided you have provided us with a valid email address). We will despatch your purchase/s from our office, via our preferred carrier using Regular Post within 48 hours. Depending on your location within Australia, the delivery time will vary between 3 and 8 working days. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.

Product is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door and will be left at a safe place if no one is at home, unless addressed to a PO Box; however, in rural or remote areas the delivery may be left at the nearest Australia Post office. All Australia delivery are trackable. Overseas orders will be sent via economic airmail with Australia Post and there is no tracking once the product has left Australia. If you need the product to be tracked, please select the appropriate postage on checkout.

Should you require further information, please email enquiries@puredebelle.com